Frequently Asked Questions
Everything you need to know about our luxury collections and services.
How long does it take to receive my order?
Since many of our pieces are handcrafted, standard shipping typically takes 5-10 business days. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We accept returns on unworn items with original tags attached within 14 days of delivery. Please note that custom-made or altered garments are final sale.
How do I ensure I choose the correct size?
We provide a detailed size guide on every product page. If you are between sizes, we recommend contacting our stylists for personalized fit advice.
Do you offer international shipping?
Yes, Cristallini ships worldwide. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.
Can I request a custom design or modification?
We offer bespoke services for select evening wear. Please contact our concierge team to discuss custom measurements or specific design modifications.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure installment payment options like Klarna.